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The MONOPOLY Casino Privacy Policy in Canada explains how your personal information is collected, used, and kept safe when you play, make deposits, or ask for withdrawals. Checking your identity, processing payments, and safety measures to protect your account and C$ are all covered by this Privacy Policy. It also makes it clear what information can be shared with trusted partners in Canada and what rights you have as a customer from Canadian. We only collect the information we need to set up your profile, make sure you can access it, and make sure we meet licensing and anti-fraud requirements when you create a MONOPOLY Casino account.
These details help us stop people from using your account without your permission, keep your account correct, and send you important service messages. After checking your account, we might ask for more information and proof to make sure you are the real owner of the account, that your payment history is correct, and that we can quickly process withdrawals like withdraw 500 C$. Your Canada, payment method, and risk checks can change the exact scope.
When you sign up, we ask for some basic information about who you are and how to reach you so we can create your account, make sure you're eligible, and let you know about security events like reset passwords or login alerts.
Name, date of birth, and sometimes Canadian to make sure you are eligible and follow the rules in your country. Contact information, including email address and phone number for account notices and verification codes. Address information, including residential address and postal code, when needed for compliance and payments. Technical and usage data, including IP address, device identifiers, browser data, timestamps, and basic activity logs used for security, fraud prevention, and system integrity. We may also keep records of the choices you make, like marketing opt-in or responsible gaming settings.
These checks are meant to make sure people are who they say they are, keep customers safe, and follow the law. You might be asked to show one or more documents, and sometimes they will ask you to take a quick selfie or liveness check to make sure the documents are real.
Identity Government-issued ID information (name, date of birth, document number, issue and expiration date) to confirm you are the account holder and are at least 18 years old. Address Proof of address data (address, issue date of the document) to confirm you live in the country and follow the rules there. Payment method Proof that the payment method belongs to you (selected card or wallet details, masked where possible) to stop chargebacks and unauthorized transactions. Source of funds Supporting information about where the money comes from (for example, statements or other evidence). To meet anti-money laundering obligations, especially for larger transactions like depositing C$1000. Selfie or liveness Selfie image or short capture compared with ID to make sure you are who you say you are. To keep your information correct, we may also collect information you send us when you change your profile, change your payment information, or contact support about account ownership.
MONOPOLY Casino uses certain personal information to deliver bonuses and promotions correctly, prevent misuse, and ensure that each offer is applied to the right account. This includes matching promotions to your profile settings, confirming eligibility, and tracking bonus progress from activation to completion. We also use limited behavioral data to tailor offers to your preferences, so you see relevant deals instead of generic messages. By giving you more control over your account and marketing settings, personalization is meant to make your experience better.
To make sure that promotions are safe and fair, we may use the following types of personal data: account information, like a username, email address, and phone number, to send bonus confirmations, promo codes, and service messages related to an offer.
Please confirm your age, local availability, and any offer restrictions by giving information about your identity and eligibility, such as your date of birth, Canadian, and where you live in Canada. to make sure that the rules are followed correctly and that claims aren't made more than once or aren't allowed, the transaction and bonus history includes deposits, withdrawals, and bonus redemptions. Gameplay and preference signals, like the types of games played, how often they are played, and how they are used, are used to suggest better bonuses and free spins when they are available. To find out about strange behavior and keep promotions safe from abuse, device and security data like device identifiers, IP addresses, and fraud indicators are used. To give you an example, if you choose to take advantage of a deposit offer like a C$200 bonus on a deposit of C$20 or more, we use the deposit confirmation, bonus status, and wagering progress to give you the bonus, keep track of your progress, and enforce limits like "one per player" or "one per household" when needed.
Personalized offers can be made by looking at your overall and account-level activity to find promotions that match your interests, like cashback, free spins, or bonuses for playing casino games. This can include choosing when and how to communicate (email, SMS, or in-account messages) so that promotions that aren't relevant aren't sent. To protect all players, promotions have controls in place to stop abuse and make sure they are fair. Individual data can help us find signs that someone is abusing a bonus by showing us things like linked payment methods, multiple accounts, strange claim patterns, and more. When needed, this can mean limiting the offer, taking away the bonus, or checking to see if someone is eligible before giving them a benefit.
You can usually stop receiving promotional emails by changing the settings in your account or clicking the "unsubscribe" link in marketing emails.
You may still get important service messages about activating bonuses, remembering when deals expire, or making account changes you need to use a promotion correctly even if you choose not to receive marketing messages.
MONOPOLY Casino makes sure that all of the steps used for deposits, withdrawals, and managing banking methods are safe and private. Payment security is built into all of these steps. All cashier work is done over encrypted connections, transaction information is kept safe while it's being sent, and strict access controls make sure that only authorized systems and staff can handle payment-related data. As much as speed is important to you, so is your privacy. We only get the information we need to process payments, stop fraud, and follow the law. We also keep payment information for a short time.
To keep sensitive card information out of our systems as much as possible, we send it to certified payment partners to handle. Encrypted cashier sessions: When you deposit C$20 or withdraw C$, your information is sent over secure, encrypted channels that are meant to keep it from being hacked or intercepted. Protection for the payment partner: payments made with cards and instant banking are handled by regulated providers. This keeps private information safer, supports strong authentication, and helps make sure that deposits like C$50 come from the rightful account holder. Fraud monitoring and risk controls: We keep an eye on payment activity for strange patterns, like repeating payments quickly, identities that don't match, or strange withdrawal behavior. If necessary, we may temporarily hold a withdrawal of 500 C$ for security checks.
Controls on who can see and audit payment records: Only trained employees with a business need can see these records, and all actions are recorded to make sure that everyone is responsible. Personal information about banking methods: The way you choose to use a bank is kept private by us. Some information, like partial account identifiers, transaction references, and verification results, may be kept to help with withdrawals, settle disputes, and make sure that the person who deposited C$30 is also the person who wants to get their money back. According to the safe withdrawal policy, withdrawals are usually returned to the method of deposit when possible. This is done to protect you from chargeback fraud and unauthorized cash-outs. Because of the higher amounts involved, like 1000 C$, if a method can't receive funds, we may offer an alternative after more checks.
To stop third-party abuse, it's best to use the same payment method for both deposits and withdrawals. The payment method should be registered under the same name as the person who has the casino account. To protect your session, we suggest that you log out after using the cashier and stay away from public networks when you deposit C$25 or ask for a withdrawal of C$250. Data minimization and retention: For normal account management, we don't need full details about the payment method. When compliance requires us to keep records, we only keep the bare minimum, use strict security controls, and delete or anonymize data when it's no longer needed for legal reasons.
When you want to make a withdrawal, MONOPOLY Casino uses standard checks and identity verification (KYC) to make sure the transaction is safe and quick. These checks make sure that the account you're using is really yours, that the payment method you're using is real, and that the withdrawal follows all the rules for safety and the law. It will be easier to process payouts after the first verification, which most players will only have to pay for once. When there is suspicious activity or a withdrawal of a certain amount of money, like C$500, extra checks need to be done. Proof of identity, proof of address, and proof that you own the payment method used for deposits and withdrawals are some of the documents we may ask for as part of Know Your Customer (KYC).
We may ask for more information to make sure we follow the rules in your country if your Canadian or where you live is different from Canada. Proof of identity: a clear picture of a government-issued ID, if needed from both the front and back. Proof of address is a recent piece of paper that lists your name and current address. Payment method verification: proof that you own the deposit method, such as images or screenshots that hide sensitive information when allowed. Source of funds checks- may be asked for for more important transactions or when required by law, like when the total amount of withdrawals goes over 2,000 C$. All of the papers must be legible, whole, and up to date.
If some information isn't clear, we may ask you to send it again to avoid delays. Note: The account holder's name and the name on the payment method must match. You cannot withdraw money to third parties. You may be asked to choose a valid payout method and prove your ownership before we release the 100 C$ you deposited using a method that does not support withdrawals. When you change your profile information, try to log in more than once and fail, or try to withdraw money right after making a deposit like C$50, you may also be verified. Your account and less fraud will be protected by these triggers.
Automatic and, when necessary, manual anti-fraud screening is done. We look for patterns that could mean someone is taking over your account, abusing payments or bonuses, having problems with your identity, or changing the way you bet or withdraw money in a strange way. We may temporarily hold the withdrawal while we ask for more information or supporting documents if screening finds a transaction that looks fishy. Make sure your profile information is correct, your documents are up to date, and you always use the same payment method to avoid delays in getting paid. When asked for documents, send them right away and make sure they match the information on your registration.
MONOPOLY Casino uses cookies and other similar technologies to make sure that the site works well, is safe, and is easy to use on both desktop and mobile devices. While you play, these tools help you remember important settings, keep your session going, and keep other people from getting into your account without your permission. We also gather some information about your device and how you use it so we can fix performance problems, stop fraud, and make the experience fit your device. You always have control over cookies because you can change the settings on your browser and phone.
Tracking Technologies Like Cookies: Cookies are small files that are saved on your device. They let our platform know what browser you're using and provide basic functions. For the same reasons, we may also use tracking pixels, local storage, and SDKs (on mobile).
What we do with them: they let you log in safely, remember your language and interface choices, make sure games load properly, look for strange activity, and find out which pages or game categories you are most interested in. Cookies that are strictly necessary are needed for the site to work, to log in to your account, and for security reasons. Preference cookies save things like language, layout, and game settings. Cookies for analytics help us figure out how much traffic we're getting and how to make things run better without having to guess. Cookie marketing is used to show more relevant ads and track the success of campaigns, but it's only allowed in certain situations. Some services, like sign-in, payments, and game sessions, might not work right if you block cookies that are strictly necessary.
Your cookie controls: You can delete cookies that have already been saved, block cookies from third parties, or set rules for certain sites in your browser's settings. If our platform gives you a cookie banner, you can change categories that aren't necessary there and then change your mind later. Note: If you delete cookies, you might be asked to log in again and confirm some settings. Signals like "Do Not Track": Some browsers send signals that say "Do Not Track." Our company uses its own cookie settings and consent tools when needed because there isn't a single industry standard for how to read these signals. Cookies from third parties: some features may use services from third parties, like analytics providers or security for payments.
Under their own rules, those providers may set their own cookies. If you want to, you can limit these through your browser's third-party cookie controls. Note about security: cookie and device signals are also used to protect account actions like changing your password and withdrawing money. There are checks in place to make sure that no one else is trying to take C$100 or more from your balance without your permission. Some cookies, called session cookies, are deleted when you close your browser. Other cookies stay around for a short time to remember your preferences. In your browser or device settings, you can get rid of them whenever you want. When you visit from another country, some types of cookies, like marketing cookies, might not be allowed unless you give your permission, or they might be limited by local laws.
You can usually make cookie settings different for each device and browser if you use more than one. On each phone, tablet, or computer you use to get to MONOPOLY Casino, you might have to enter your settings again. For phones and computers that are shared, if you play on one, you might want to use private browsing and log out after play. Another user will be less likely to be able to get into your session or see your saved preferences. Changes: As technology changes, we may change the cookies and tracking tools we use. When changes are big, we might change the consent prompts or add more notices to the platform.
Should you have any questions about tracking, please feel free to contact our support team and let them know what kind of device you have and what version of browser you are using. They will be able to give you the right steps.
MONOPOLY Casino encourages responsible play by letting you set your own limits on gambling, which helps you keep track of your time and money. You can use these tools whenever you want, and you can change them to fit your needs before the game starts or as your habits change. We handle information about self-exclusion and responsible gambling settings as if it were private.
Access is limited, and all information is kept secret, so that your limits and any requests to self-exclude are properly applied without putting your personal information at risk. You can set limits that limit how much you can deposit, lose, bet, or do during a session. If a value is needed, you pick the amount and time frame, and the system makes sure that your whole account meets those requirements. Limits on deposits: These tell you how much you can put into your account in a certain amount of time, like C$100 per week. Loss limits: a limit on how much money can be lost over a certain time period, like C$50 per day.
Wagering limits: a limit on how much you can bet over a certain period of time, like C$200 per week. Session or time limits: Set a maximum amount of time to play each session and set alarms to remind you to take breaks. If you lower a limit, it protects you right away as soon as it is technically possible to do so. There may be a cooling off period if you ask for a raise, so the change can't be made on the spot. Limits are good for keeping you in check, but self-exclusion gives you more power. You won't be able to use real money gambling features again until the time you choose is up.
During self-exclusion, you might still be able to use parts of your account that aren't related to gambling, like getting in touch with customer service or getting some account information, depending on the rules in Canada. Any withdrawal requests for the rest of the available balance can be handled by support, after standard security checks. The requests and status of self-exclusion are kept as restricted records that only certain staff members can access based on their job roles. We keep track of administrative access and changes to make sure people are held accountable and to stop handling that isn't supposed to be done. We may share your self-exclusion status with approved responsible gambling services or regulators if the law or licensing rules say so, but only the information they need to apply the exclusion.
The information you give us when you opt out is not used for marketing purposes, and we take steps to stop sending you promotional messages while the opt-out is in effect. Use the account area to get in touch with our support team if you need help setting limits or starting self-exclusion. Include your account email and a clear request, like "Please set a weekly deposit limit of C$100" or "Please turn on self-exclusion for 6 months." This will speed up the process.
MONOPOLY Casino follows the rules for gaming and data protection. As part of our licensing, we have to keep systems safe, stop fraud and money laundering, and make sure everyone plays fairly and responsibly. Sometimes, we have to use your information for compliance reasons.
Anytime we need to share personal information legally and for business reasons, like to meet regulatory requirements, complete a transaction, or keep the platform and players safe, we do so. We only share what is needed, and we expect everyone who gets it to take the right privacy and security precautions.
What types of people and groups can share information and when Gaming regulators, licensing bodies, or other appropriate authorities may get information about your account and activities if the law says so or if it's needed for audits, reports, handling disputes, or making sure responsible gambling is done. This can include proof of identity and verification, transaction history, game activity logs, and records that are important for protecting players.
Compliance with AML and KYC. In order to follow the rules against money laundering and get to know our customers, we may share the right information with companies that do background checks, screenings, and, if necessary, financial intelligence units or the police. This could mean proving who you are, your age, your address, and your Canadian. It could also mean checking your name against lists of people who are sanctioned or politically exposed. Partner banks and payment processors. When you deposit C$50, withdraw C$500, or ask for an investigation into a chargeback, we share the information we need to complete the transaction and keep it safe. Details like your name, payment information, transaction amounts, device or session security signals, and fraud prevention signals are usually part of this.
Manufacturers of games and platforms. Some technical and account-related information may be shared with game studios and platform providers so that they can deliver gameplay, make sure the system is secure, fix errors, and make sure compliance. If possible, this data is anonymized and doesn't include any profile information that isn't needed. Partners in stopping fraud and keeping people safe. Expert partners may help us find account takeover, bonus abuse, and other odd behavior in order to keep players and the casino safe. They can see information about devices, login and access logs, and risk indicators. Business and career counselors. We may give auditors, lawyers, compliance consultants, and insurers access to certain information only as needed to meet our legal obligations, defend claims, or keep our licensing ready.
We only share the information that is needed for the stated reason and the law allows it. When we can, we use pseudonymization or minimization to keep information from getting out. Contractual rules about privacy and security must be followed by all partners. Discloses across borders. If we have to process your data outside of Canada, we make sure it is safe by using contractual protections and security controls, as required by law. We also only send your data to the extent that is necessary for licensing, payments, security, or service delivery. Requests from government bodies. If a public authority, court, or police force makes a valid request, we may give them the information they want as long as we check the request, make sure it is legal, and keep a record of what was shared.
When it's legal to do so, we may let you know, but in some investigations, we may not be able to.
Name, date of birth, address, email, phone number, login information, device and IP address, payment identifiers, transaction history, gameplay history, and support chats are some of the things we collect to keep your account running and in line with the law and your payments. We need this information to make your account and keep it safe, process deposits and withdrawals, make sure bonus terms are followed correctly, stop fraud, and meet our reporting and licensing requirements for anti-money laundering and licensing. To change your legal name or date of birth, contact Support and we will ask for proof. You can change your contact information in your profile.
Sometimes, instead of "MONOPOLY Casino," your bank and credit card statements will show our business name or a payment processor's name. Payment providers that are PCI-compliant handle card data, so we don't store full card numbers. Payment-related data can only be accessed by authorized teams and providers who have been checked out. This is only for processing, fraud checks, chargeback handling, and compliance. When available in Canada, choose methods like e-wallets that give you more privacy. Also, keep your email and phone safe because they are used for confirmations.
To protect your C$ and confirm your identity, verification is needed. Proof of identity (passport or ID), proof of address (utility bill or bank statement), and payment method verification (card ownership proof or e-wallet confirmation) are all standard checks. We might ask for more paperwork if transaction patterns, checks for responsible gaming, or Canada laws say so. Make sure your document photos are clear and haven't been edited, and make sure the account holder name matches the payment method before you ask for a large withdrawal. Limits on withdrawals and processing times may change based on the payment method and status of verification.
To be fair with bonus rules, we keep track of when you activate your bonus, how many times you've wagered it, how much you bet, and any other account activity that is connected to your profile and device. If the bonus terms say that you have to prove who you are before you can cash out, we will do that before we approve a withdrawal. We may not pay out bonus winnings or allow withdrawals until checks are complete if we find multiple accounts, shared payment methods, VPN/proxy masking, or strange behavior meant to get around the rules. Check the bonus terms in your account, bet within the limits, and only use one verified account per person or household. This will make the withdrawal process go more smoothly.
Availability is based on the rules in Canada. You must make sure that you are not in a restricted area and that Canadian and your location allow online gambling. We use geolocation and IP checks to make sure people stay in restricted areas, and if we need to, we may ask for proof of residency. Protect your phone's security by keeping it private, locking the screen, and never sharing one-time codes or using public Wi-Fi for payments. Security controls like watching your login and extra steps to make sure you're doing what you say you're doing are supported. To stop withdrawals while we look into it, change your password right away if you think someone has taken over your account.
We only store the information we need to legally handle your C$ and keep it safe. We don't store full card numbers or CVV on our servers; instead, PCI-compliant payment providers handle all card and banking information. Access controls inside the company protect your payment information while it's being sent and stored. You can delete saved payment methods from your account (if possible) and ask Support to delete profile data that isn't needed if you want to reduce the amount of data that is stored. These records can't be erased on request because they are needed for auditing, fighting fraud, and AML.
Verification makes sure of your identity, age, and payment ownership. It also keeps your account safe and follows AML rules. We might ask for a government ID, proof of address, proof of how you will pay, and a selfie or a liveness check. This is also true before big deposits, changes to personal information, or strange account activity. Withdrawals can be held until checks are finished. We may check your Canadian and location to make sure the bonus offer is available in Canada. Bonus offers may require KYC before you can cash them out. If you are in Canada and our licensing rules don't let you play, we will block your access and may ask for proof that you live there. Unused balances are handled according to our Terms, and if possible, the money will be sent back to the method of payment after checks.
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